Advanced Guide

1. Installation & Login

For Clients (iOS)

• Download the Mapperty Spaceview App from the App Store.
• Install the app and open it.
• Enter your registered email ID and password to log in.
• If you don’t have an account, use the Sign Up option to create one.

• Open your browser and visit: www.mapperty.com.
• Click Login.
• Enter your credentials provided at registration.

• Clients see:
  
  • A list of all ongoing and completed projects.
  • Status indicators such as Pending, In Progress, Under Review, or Completed.
  • Notifications for quotes, approvals, or pending payments.
• Admins see:
  
  • All client requests in a central view.
  • Project details including client name, request type, and submission date.
  • Quick stats on pending approvals, active projects, and completed deliveries.

• Create a new project request by clicking “Request a Model”.
• Upload relevant media such as floor plans, images, or videos.
• Add notes for special instructions.
• Submit request → The admin team receives it instantly.

• Review new client requests from the dashboard.
• Check submitted media for clarity and completeness.
• Approve, request revisions, or reject the request.
• Assign the request to the modeling/design team once approved.

• Clients get instant notifications when:
  
  • Admin reviews their request.
  • A model is ready.
  • A quote is updated or a revision is requested.
• Admins get notified when:
  
  • A client submits a new request.
  • A client uploads additional media.
  • A client responds to a quote.

• After a request is approved, you receive a quote.
• Review the breakdown of costs, timelines, and deliverables.
• Choose to Accept or Reject the quote.
• If rejected, you can request adjustments, but if the admin rejects your changes, you still have the option to proceed with the last approved quote.

• Generate and send quotes for each project.
• Update or revise quotes based on client feedback.
• Monitor which quotes are accepted, pending, or rejected.

• If the delivered model needs changes, submit a revision request.
• Attach comments or additional media to clarify your changes.

• Review client revision requests.
• Decide whether to accept (and send back for updates) or reject.
• If rejecting, ensure the client is notified that they can still move forward with the previously approved version.

• Clients:
  
  • Make payments using integrated gateways (credit/debit cards, UPI, or bank transfers depending on region).
  • Download invoices as PDF for records.
  • View a history of all past transactions.
• Admins:
  
  • Track which projects are paid/unpaid.
  • Generate and send invoices automatically.
  • Manage refunds or payment disputes if necessary.

• Unable to Upload Media
  
  • Check that the file format is supported (JPG, PNG, MP4, PDF).
  • Ensure file size is within limits.
• Login Problems
  
  • Use the “Forgot Password” option.
  • Contact support if account remains locked.
• Payment Failure
  
  • Retry with a different payment method.
  • Contact your bank or Spaceview support.

Q-1: Can I request multiple models at once?

 Ans: Yes, each request is handled as a separate project.

Q-2: Is it mandatory to upload media?

Ans: Not mandatory, but strongly recommended for higher accuracy.

Q-3: Can admins edit uploaded media?

Ans: No, only clients can re-upload or replace files.

• •  Email: support@mapperty.com
  •  Live Chat: Available in the web login portal